Augsburg University                                              Department of Residence Life

ON-Campus Delivery Store

Frequently Asked Questions

How will my student be notified?

Usually by school email.

How does my student get the package?

Details about delivery dates are under the Package Schedule menu item link above, as well as the delivery locations/process.  Please have your student check the pickup location listed there before contacting us.  Even though it's nice to send the package as a surprise, you don't want your student to miss out on the goodies so we encourage you to check with them that they did receive it, before it's too late.

My student said that they did not receive a care package, where can they find it?

Please select the Package Schedule menu item above for location of care packages.

How can I verify that my order was received?

Whether you place your order by mail, phone or online,  you will receive an automatically-generated confirmation email for your care package order, (if you supplied an email address).  For mail-in orders,  it can take up to a week before your order reaches us and is processed.  If after a reasonable amount of time you still don't have a confirmation email, check your Spam folder.  If you still don't find a confirmation email,  you may contact us (see link above) to confirm your order.

Can I include an encouragement card if I am ordering online?

Yes!  Once you have added your care package to your shopping cart,  you will be given an opportunity to include an encouragement message that will be placed inside your student's care package.  Your message will be printed on an encouragement card with the same inspirational quote as the one you received in the mail.

If the order deadline has passed, is it still possible to order a care package?

The deadline in the letter you received is a mail postmark deadline.  If you place an order in the mail by that date, you're good.  If you missed the postmark deadline, you may still be able to order online.  (Check the Package Schedule menu item link above for online deadlines).  If you've missed the online deadline we would be unable to accept your late order as it makes it difficult to get the package to your student on time.

What school-sponsored programs does my order support?

A portion of the proceeds from this care package fundraiser goes right back to your students through the store sponsored organization