Customer Service 800-929-8184

Frequently Asked Questions

Can I include a message to my camper?

Yes.  Once you have added you care package to your shopping cart you will be given an opportunity to include an encouragement message that will be placed inside your care package.  

How can I verify you received my order?

After your order has been completed,  you will be sent an order confirmation email. If you have not received an order confirmation email, first check your spam folder. Look for an email from service@swaku.com.  If it is not there, you can use the Contact Us form to request a copy of order confirmation or you can call Customer Service @ 800-929-8184 anytime between 9 am & 5 pm CST, Monday-Friday.

When will my camper receive their package?

Care packages are handed out at the beginning of camp depending on the length of the session (and when your order was placed). Please refer to the Package Delivery page for order deadlines and expected delivery dates.