Customer Service 800-929-8184

Florida State University  - Off-Campus Delivery

This store is sponsored by the Florida State University New Student & Family Program's Family Connection.   Please call us at 800-929-8184 or email service@swaku.com if you have any questions about this website or our care package program.

Thank you for your support.   Pearson - Coordinator  | New Student & Family Programs

Our Guarantee

SWAK University Services is committed to providing the best college care packages and best service possible. 

Product Quality & Consistency

We will always provide a complete description of the products included in our packages and those products will always be fresh. If we have to make a substitution due to product availability it will always be with a similar, brand name product. 

Product Delivery

We will always ship your product UPS Ground. If your student does not receive their package due to an error on our part or that of UPS we will promptly provide a full refund for the package and shipping cost. If your student's package is damaged during shipping we will promptly provide a full refund for the package and shipping.

Customer Service

We will always be courteous and treat our Customers and their students with respect.  We will respond to your inquiries in a timely fashion with as complete of an answer as possible. If you have a problem with one of our packages or our services, your problems will be resolved in a timely manner and we will make every attempt to provide a fair and positive solution.