Young Harris College                              Office of Residence Life

ON-Campus Delivery Store

Frequently Asked Questions

   How will my student be notified?

    Usually by school email.

   My student said that they did not receive a care package, where can they find it?

    Please select the Package Schedule menu item above for location of care packages.

How can I verify that SWAKU has received my order?

Whether you place your order by mail, phone or online,  you will receive a confirmation email for your care package order (if you supplied an email address).  For mail-in orders,  it can take up to a week before you receive a confirmation email.  If you do not receive an order confirmation email, first check your spam folder.  If you still do not have a confirmation email, you can use the Contact Us form to request an order confirmation or call SWAKU Customer Service at 800-929-8184 anytime between 9 am & 5 pm CST, Monday-Friday.  The Contact Us form can be found by selecting the Contact Us menu item above.

Can I include an encouragement card if I am ordering online?

Yes!  Once you have added your care package to your shopping cart,  you will be given an opportunity to include an encouragement message that will be placed inside your student's care package.  Your message will be printed on an encouragement card with the same inspirational quote as the one you received in the mail.

If the order deadline has passed, is it still possible to order a care package?

No.  Once the order deadline has passed, we do not accept late orders, as it makes it difficult to deliver your student's care package on time.  Please select the Package Schedule menu item above to see if our online deadline has passed. 

When will the care packages be available for pickup?

Select the Package Schedule menu item above to view all the details related to package order deadlines and package delivery to the residence halls.

What school-sponsored programs does my order support?

The proceeds from this care package fundraiser go right back to your students!  (See the Sponsoring Organization below).